TERMS AND CONDITIONS

Thank you for using www.totalbodycare.co.uk (the "Website"). These Terms and Conditions govern your use of this Website and the purchase of Goods from Total Body Care.

Please read these Terms and Conditions carefully before using the Website or placing an order. By using the Website, you agree to be bound by these Terms and Conditions. If you do not agree to them, please do not use the Website.

Please see our Privacy Policy for information about how we use and protect your personal information.

If you have any questions, please contact us by email at [email protected] or using the contact details set out below.

1. DEFINITIONS & INTERPRETATION

In these Terms and Conditions:

  • Account means an account created by a User on the Website.
  • Carrier means any third party responsible for transporting Goods to customers.
  • Content means any text, graphics, images, audio, video, software, data and other information appearing on or forming part of the Website.
  • Goods means products that Total Body Care advertises or makes available for sale through the Website.
  • Payment Information means information required to process payment for Goods purchased through the Website.
  • Service means any online facilities, tools, services or information that Total Body Care makes available through the Website.
  • User or Users means any third party accessing the Website who is not employed by Total Body Care and acting in the course of their employment.
  • Website means www.totalbodycare.co.uk.
  • We, Us and Our mean Wispville Limited trading as Total Body Care.

www.totalbodycare.co.uk is owned and operated by Wispville Limited trading as Total Body Care. Wispville Limited is registered in England and Wales under company number 01253109. Our registered office and Head Office is Wispville, Unit 26/4 Silicon Centre, Wadsworth Road, Perivale, Middlesex UB6 7JZ. Our VAT registration number is 236 9147 46.

2. AGE RESTRICTIONS

By placing an order through Our Website, you confirm that:

  • you are legally capable of entering into a binding contract; and
  • you are at least 18 years old.

3. BUSINESS CUSTOMERS

These Terms and Conditions are intended primarily for consumers purchasing Goods for personal use. If you are purchasing Goods in the course of a business, please contact Our Head Office if you require information about terms applicable to business purchases.

4. INTERNATIONAL CUSTOMERS

If Goods are ordered from outside the United Kingdom, import duties, taxes or other charges may be incurred when the Goods reach their destination. We are not responsible for these charges and cannot calculate or estimate them in advance.

International customers are advised to contact their local customs authority for further information about applicable costs and procedures. As the purchaser, you will be the importer of record and should ensure that your purchase complies with the laws of the country into which the Goods are being imported.

Goods may be inspected by customs authorities. Consumer rights and protections may also vary according to the country in which you are located.

5. COPYRIGHT & INTELLECTUAL PROPERTY

The Website and its Content are protected by copyright and other intellectual property rights. Unless otherwise stated, We or Our licensors own or control the intellectual property rights in the Website and its Content, and all such rights are reserved.

You may:

  • print or download extracts from the Website for your personal and non-commercial use; and
  • share Content with individual third parties for their personal use, provided that you acknowledge the Website as the source where appropriate.

You may not, without Our prior written permission, reproduce, distribute, commercially exploit, transmit or store Website Content for commercial purposes.

Brand names, trademarks, imagery, graphics, photography and other intellectual property appearing on the Website remain the property of Total Body Care, Our licensors or their respective owners.

6. USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit the use and enjoyment of the Website by any other person.

You must not:

  • use the Website or its Content for an unlawful purpose;
  • submit or transmit material that is inaccurate, misleading, defamatory, obscene, offensive or infringes the intellectual property rights of another person;
  • introduce viruses, malicious code or other material that could damage the Website or its operation;
  • impersonate another person or misrepresent your identity;
  • use Our systems to send unauthorised mass communications, spam or junk mail; or
  • attempt to interfere with the proper operation or security of the Website.

We reserve the right to restrict or terminate access to the Website where these Terms and Conditions are breached.

7. AVAILABILITY OF THE WEBSITE

Whilst We take reasonable measures to provide a reliable Website, We do not guarantee that the Website will always be available, uninterrupted or error-free.

We will not be responsible for disruption or non-availability caused by matters outside Our reasonable control, including hosting or communications failures, power failures, network disruption, maintenance, natural events or legal restrictions.

We reserve the right to suspend, withdraw, amend or restrict the availability of all or part of the Website where reasonably necessary for operational, security, regulatory or legal reasons.

8. LINKS TO OTHER WEBSITES

The Website may contain links to third-party websites, including websites operated separately from www.totalbodycare.co.uk.

Unless expressly stated otherwise, third-party websites are not under Our control. We are not responsible for their content, availability, privacy practices or the goods or services they provide. The inclusion of a link does not necessarily constitute Our endorsement of that website.

9. LINKS TO THIS WEBSITE

You may link to the home page of www.totalbodycare.co.uk provided that you do so in a fair and lawful manner and do not damage Our reputation or suggest an association or endorsement where none exists.

If you wish to reproduce Website Content or establish links in another manner for commercial purposes, please contact Us at [email protected].

10. WEBSITE CONTENT

We take reasonable care to ensure that information provided on the Website is accurate and up to date. This includes product descriptions, specifications, pricing, delivery information and product imagery.

Many of the Goods offered for sale are manufactured by third parties. Product descriptions, specifications and images are therefore provided to help customers identify and understand the Goods and may be based on information supplied by manufacturers or distributors.

Product images are intended to provide a reasonable representation of the Goods. Colours and packaging may vary depending on your device, manufacturer packaging changes or other factors outside Our control.

Availability of Stock: We make reasonable efforts to maintain accurate information about stock availability. Occasionally, discrepancies may occur. If you order an item displayed as available which is subsequently found to be unavailable, We will notify you as soon as reasonably possible.

Website Content may be corrected, updated or changed without prior notice where appropriate.

11. ACCOUNTS

You may be required to create an Account to use certain features of the Website. You are responsible for ensuring that information supplied through your Account is accurate and kept up to date.

You are responsible for maintaining the confidentiality of your Account credentials. If you believe another person has obtained unauthorised access to your Account, please contact Us as soon as possible.

We reserve the right to suspend or terminate an Account where We reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms and Conditions.

12. TERMINATION & CANCELLATION OF ACCOUNTS

You may stop using your Account at any time. We may suspend or terminate an Account where reasonably necessary, including where these Terms and Conditions have been breached or We reasonably suspect fraudulent or unlawful activity.

Termination of an Account will not affect rights or obligations relating to orders already accepted unless the relevant order is also lawfully cancelled.

13. TERMS & CONDITIONS OF SALE

Products displayed on the Website constitute an invitation to purchase and not a contractual offer by Us.

After placing an order, you will receive an automated email acknowledging that We have received your order. This acknowledgement does not mean that your order has been accepted.

Your order constitutes an offer to purchase Goods from Us. The contract between you and Us is formed when We send confirmation that the Goods have been dispatched (the Dispatch Confirmation).

The contract will relate only to the Goods included in the Dispatch Confirmation. Where an order is dispatched in more than one shipment, separate Dispatch Confirmations may be issued.

We may be unable to accept an order for reasons including:

  • the Goods being unavailable;
  • an error in the price or description of the Goods;
  • Our inability to obtain authorisation for payment;
  • suspected fraudulent or unlawful activity; or
  • restrictions affecting the sale or delivery of the Goods.

If We are unable to accept an order, We will notify you and any payment already taken for Goods that will not be supplied will be refunded.

We reserve the right to withdraw Goods from the Website or amend product information at any time.

14. CONSUMER RIGHTS

If you are purchasing as a consumer, you have statutory rights in relation to Goods purchased from Us. Nothing in these Terms and Conditions affects those statutory rights.

In addition to your statutory rights, We offer the returns arrangements described in Our Returns Policy below.

15. DELIVERY

We aim to dispatch all orders as soon as possible and within 48 hours of receiving payment. UK Standard Delivery normally arrives within 3 to 5 working days after dispatch.

For more details about delivery rates and estimated delivery times, please refer to Our Delivery Guide.

Orders may be processed and dispatched from different fulfilment locations depending on stock availability and operational requirements.

Occasionally, delivery may take longer due to carrier disruption, adverse weather, supplier delays or other circumstances outside Our control. Unless exceptional circumstances apply, orders will be delivered within 30 calendar days of the Dispatch Confirmation.

The risk in the Goods shall remain with Us until they come into your physical possession.

If Goods are ordered from outside the United Kingdom, import duties, taxes or other charges may be incurred when the Goods reach their destination. We are not responsible for these charges and cannot calculate or estimate them in advance.

16. PRICE & PAYMENT

The price of Goods will be as displayed on Our Website, except in cases of obvious error.

Unless otherwise stated, prices include VAT where applicable but exclude delivery charges. Applicable delivery charges will be shown during checkout.

Prices may change from time to time. Changes will not affect an order for which a contract has already been formed.

Despite Our reasonable efforts, it is possible that a product may occasionally be incorrectly priced. If We discover an obvious pricing error before accepting your order, We may contact you for instructions or reject the order and notify you.

We are not obliged to supply Goods at an incorrect price where the pricing error is obvious and could reasonably have been recognised as an error.

Payment must be made using one of the payment methods offered at checkout. Available payment methods may change from time to time.

17. LOYALTY REWARDS

Where Our Website operates a loyalty rewards programme, the following general conditions apply:

  • reward points cannot be exchanged for cash;
  • reward points are not transferable;
  • points expire 6 months after they are earned unless otherwise stated;
  • only qualifying purchases made through Our Website are eligible for loyalty reward points;
  • rewards may not be used in conjunction with certain other offers or promotions; and
  • We reserve the right to amend or terminate the loyalty rewards programme, subject to applicable law.

18. OUR RETURNS POLICY

Returns Information - Summary

We offer a 30-day returns period for eligible Goods. Items returned because they are unwanted must be unopened, unused and in a resaleable condition, with all tamper-resistant seals, packaging and any cellophane intact.

If an item is unwanted, you are responsible for the cost of returning it unless We agree otherwise. Your original delivery charge will not normally be refunded for an unwanted-item return, except where required by law.

Different arrangements apply where Goods are faulty, damaged in transit or do not match what you ordered, as explained below.

Please package returned Goods securely and include your invoice, delivery note or sufficient information for Us to identify your order.

Returns should be sent to:

Customer Service
Hall 1, Rabans Lane
Aylesbury
Buckinghamshire
HP19 8RT
United Kingdom

Alternatively, eligible Goods may be returned to:

Total Body Care
31 Clapham High Street
London
SW4 7TR
United Kingdom

If you do not have your invoice or delivery note, please include a note containing your order number, name, contact details and reason for return.

Returns Information - Full Policy

We aim to provide Goods that are of satisfactory quality, as described and free from defects. If there is a problem with Goods supplied by Us, please contact Us as soon as reasonably possible at [email protected] or on +44 (0)20 3092 2766.

Incorrect Goods

If you receive Goods that do not match what you ordered, please contact Us so that We can arrange an appropriate return, replacement or refund. Where the error is Ours, We will be responsible for reasonable return costs.

Goods Damaged in Transit

If Goods arrive damaged, please contact Us as soon as possible and provide details of the damage. We may request photographs or other reasonable information to help Us investigate the issue and arrange a replacement, return or refund as appropriate.

Where Goods have been damaged in transit, We will be responsible for reasonable return costs.

Faulty Goods

If Goods are faulty, not as described or otherwise do not conform to your statutory rights, please contact Us. Your rights in relation to faulty Goods are not affected by Our voluntary 30-day returns policy.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, repair or replacement.

Unwanted Goods

If you change your mind about Goods, please notify Us within 30 days of receiving them and return eligible Goods within the applicable returns period.

Unwanted Goods must be returned unopened, unused and in a resaleable condition with all relevant seals, packaging and cellophane intact where applicable.

You are responsible for the cost and safe return of unwanted Goods. We recommend using an appropriate tracked service and retaining proof of postage until your return has been processed.

Goods That Cannot Be Returned Following a Change of Mind

Some Goods may be excluded from change-of-mind returns where permitted by law. This may include:

  • Goods made to your specifications or clearly personalised;
  • sealed Goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery; and
  • other Goods for which a statutory exception to cancellation rights applies.

This does not affect your statutory rights where Goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.

Refunds

Approved refunds will normally be made using the same payment method used for the original purchase. Where this is not reasonably possible, We may agree an alternative method with you.

We will process refunds within the periods required by applicable consumer law. We may, where permitted by law, wait until We have received the returned Goods or you have supplied evidence that the Goods have been sent back before issuing a refund.

19. OUR LIABILITY

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation.

We are responsible for foreseeable loss or damage caused by Our breach of these Terms and Conditions or Our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

If you use Goods or the Website for commercial or business purposes, additional limitations may apply and you should contact Us regarding the applicable business terms.

20. WRITTEN COMMUNICATIONS

When using Our Website, you accept that We may communicate with you electronically. We may contact you by email or provide information by posting notices on the Website where appropriate.

This does not affect your statutory rights.

21. NOTICES & CONTACT DETAILS

Notices and enquiries may be sent to Us at [email protected].

You may also contact Us by post at:

Total Body Care
Wispville Limited
Unit 26/4 Silicon Centre
Wadsworth Road
Perivale
Middlesex
UB6 7JZ
United Kingdom

22. TRANSFER OF RIGHTS & OBLIGATIONS

The contract between you and Us is binding on you and Us and on Our respective successors and assigns.

You may not transfer your rights or obligations under a contract with Us without Our prior written consent where such consent is reasonably required.

We may transfer Our rights or obligations where permitted by law, provided that doing so does not adversely affect your rights under the contract.

23. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a failure or delay in performing Our obligations where this is caused by circumstances outside Our reasonable control.

Such circumstances may include industrial action, disruption to transport or communications networks, severe weather, natural disasters, epidemics, acts or restrictions of government, interruptions to utilities, carrier disruption or other events beyond Our reasonable control.

Where such an event affects an order, We will take reasonable steps to minimise the effect of the disruption and fulfil Our obligations as soon as reasonably possible.

24. WAIVER

If We do not immediately enforce any provision of these Terms and Conditions, this does not mean that We have waived Our right to enforce that provision or any other provision at a later date.

25. SEVERABILITY

If any provision of these Terms and Conditions is found by a competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed to the extent necessary. The remaining provisions will continue in full force and effect.

26. CHANGES TO THESE TERMS & CONDITIONS

We may revise these Terms and Conditions from time to time, including to reflect changes to Our Website, business practices or applicable law.

The Terms and Conditions applicable to your purchase will generally be those in force when you place your order, subject to any changes that are required by law.

27. DISCLAIMERS

We take reasonable care in operating the Website but do not guarantee that it will always be secure, error-free or compatible with every device, browser or system.

General information provided through the Website is not intended to replace professional medical, pharmaceutical or other professional advice. You should seek appropriate professional advice where required.

Nothing in this section excludes or restricts any responsibility or liability that cannot lawfully be excluded or restricted.

28. LAW & JURISDICTION

These Terms and Conditions and contracts for the purchase of Goods through Our Website are governed by English law.

If you are a consumer, you will retain any mandatory legal rights regarding where proceedings may be brought. Subject to those rights, disputes arising from or relating to these Terms and Conditions or the purchase of Goods shall be subject to the jurisdiction of the courts of England and Wales.

29. OTHER INFORMATION

We may not retain a copy of these Terms and Conditions specifically in relation to your individual order. We recommend saving or printing a copy for your records.

30. ENTIRE AGREEMENT

These Terms and Conditions, together with any policies or documents expressly referred to in them, set out the terms applicable to your use of the Website and purchase of Goods from Us.

Nothing in these Terms and Conditions limits any rights you have under applicable consumer law.

31. COMPANY INFORMATION

Total Body Care is a trading name of Wispville Limited.

Wispville Limited
Registered in England and Wales
Company Number: 01253109
VAT Registration Number: 236 9147 46
Registered Office: Unit 26/4 Silicon Centre, Wadsworth Road, Perivale, Middlesex UB6 7JZ