Privacy and Cookie Policy

Total Body Care is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how We collect, use, store and protect your personal data when you visit www.totalbodycare.co.uk (the "Website"), create an account, purchase Goods, contact Us or otherwise interact with Us.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 ("PECR").

This Privacy Policy relates to the Total Body Care ecommerce Website. Third-party websites that you access through links from Our Website operate separately and may have their own privacy policies.

1. WHO WE ARE

For the purposes of data protection law, the data controller is Wispville Limited trading as Total Body Care.

Wispville Limited
Trading as Total Body Care
Unit 26/4 Silicon Centre
Wadsworth Road
Perivale
Middlesex
UB6 7JZ
United Kingdom

Company Number: 01253109

For questions relating to privacy or the use of your personal data, you can contact Us at [email protected].

2. INFORMATION WE COLLECT

Personal data means information relating to an identified or identifiable individual. We may collect, use and store different types of personal data depending on how you interact with Us.

This may include:

  • Identity Data, such as your name, title, username or other account identifier.
  • Contact Data, such as your billing address, delivery address, email address and telephone number.
  • Financial Data, such as information required to process payments. Payment card information may be processed directly by Our payment providers rather than being stored by Us.
  • Transaction Data, including details of Goods purchased, payments, refunds and other information relating to your orders.
  • Profile Data, including your account details, purchases, preferences, interests, feedback and survey responses.
  • Technical Data, such as your internet protocol (IP) address, browser type and version, device information, operating system, time zone and other technical information relating to the device used to access the Website.
  • Usage Data, including information about how you use and interact with Our Website.
  • Marketing and Communications Data, including your preferences regarding marketing communications and how you wish Us to communicate with you.
  • Customer Service Data, including information contained in enquiries, emails, messages, reviews or other communications between you and Us.

We may also use aggregated or anonymised information for statistical, analytical and business purposes. Where information has been effectively anonymised so that it can no longer identify you, it is not treated as personal data under data protection law.

Our ecommerce Website is not intended to collect special category personal data such as information concerning your health, race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, sex life, sexual orientation, or genetic or biometric information.

Please do not provide special category personal data through general Website contact forms or customer service communications unless it is necessary for Us to deal with your enquiry.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal data in several ways.

Information you provide directly

You may provide personal information when you:

  • create or manage an account;
  • place an order;
  • contact Our customer service team;
  • subscribe to marketing communications or newsletters;
  • participate in a promotion, competition or survey;
  • submit a review or provide feedback; or
  • otherwise communicate with Us.

Information collected automatically

When you use Our Website, We may automatically collect Technical and Usage Data about your device, browsing activity and interactions with the Website.

This information may be collected through cookies, server logs and similar technologies. Further information is provided in the Cookies & Similar Technologies section below.

Information received from third parties

We may receive relevant personal data from third parties that assist Us in operating Our ecommerce business, including:

  • payment processing providers;
  • delivery, fulfilment and logistics providers;
  • website hosting and technology providers;
  • analytics providers;
  • advertising and marketing platforms;
  • fraud prevention and security providers; and
  • other service providers where necessary to operate Our Website and fulfil orders.

4. HOW AND WHY WE USE YOUR PERSONAL DATA

We will only use your personal data where We have a lawful basis for doing so.

Depending on the circumstances, We may process your information because:

  • it is necessary to enter into or perform a contract with you;
  • it is necessary for Our legitimate interests or those of a third party, provided that your rights and interests do not override those interests;
  • We need to comply with a legal or regulatory obligation; or
  • you have provided consent where consent is required.

We may use your personal data to:

  • register and administer your customer account;
  • process, fulfil and deliver your orders;
  • process payments, refunds and other transactions;
  • communicate with you about an order;
  • provide customer service and respond to enquiries;
  • manage returns, refunds and complaints;
  • prevent and detect fraud or other unlawful activity;
  • maintain the security and operation of Our Website;
  • analyse and improve Our Website, products and customer experience;
  • maintain Our business and accounting records;
  • comply with legal, tax, accounting and regulatory requirements;
  • manage promotions, surveys, reviews or competitions where applicable; and
  • send marketing communications where We are permitted to do so.

5. MARKETING COMMUNICATIONS

We may use your contact details to send you information about Total Body Care products, offers or other relevant news where We are permitted to do so under applicable law.

Where consent is required for electronic marketing, We will ask for that consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in Our marketing communications or by contacting Us.

Withdrawing from marketing communications will not affect transactional or service communications that We need to send you, such as order confirmations, delivery information, security notices or responses to customer service enquiries.

6. COOKIES & SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies. Cookies are small data files that are stored on or accessed through your device when you visit a website.

Some cookies are necessary for the Website to operate correctly. Others may be used for functionality, analytics, performance, advertising or other purposes.

We group cookies into categories which may include:

  • Strictly Necessary Cookies - required for core Website functions such as security, shopping basket functionality, checkout, account access and remembering privacy choices.
  • Functional Cookies - used to provide enhanced Website functionality and features.
  • Performance and Analytics Cookies - used to help Us understand how visitors use the Website and to measure and improve Website performance.
  • Advertising or Marketing Cookies - where used, these may help Us measure advertising, understand campaign performance and provide more relevant advertising.

Strictly necessary cookies may be used without consent where they are required to provide a service requested by you or to operate essential Website functions.

Where consent is required for non-essential cookies or similar technologies, We will ask for your permission through Our cookie consent controls. Non-essential technologies that require consent should not be activated unless the relevant consent has been provided.

You can review or change your cookie preferences using the cookie controls available on Our Website. You can also manage cookies through your browser settings, although blocking certain cookies may affect the operation or functionality of the Website.

7. SHARING YOUR INFORMATION

We do not sell your personal data.

We may share personal data with trusted third parties where necessary to operate Our business, provide Our Website, fulfil your orders or comply with legal obligations.

These third parties may include:

  • payment processors and payment service providers;
  • warehouse, fulfilment, delivery and courier providers;
  • website hosting, ecommerce and technology providers;
  • customer service and communications providers;
  • analytics providers;
  • advertising and marketing platforms where permitted;
  • professional advisers, including accountants, lawyers and insurers;
  • fraud prevention, security and compliance providers; and
  • government bodies, regulators, law enforcement agencies or other authorities where disclosure is required by law.

We require service providers handling personal data on Our behalf to protect that information and only use it for the purposes for which it has been provided, subject to applicable law and contractual arrangements.

If Our business or part of Our business is sold, transferred, reorganised or merged, personal data may be transferred to the relevant purchaser, successor or other party as part of that transaction, subject to applicable data protection requirements.

8. PAYMENT PROVIDERS

Payments made through Our Website may be processed by third-party payment providers.

When you make a payment, certain personal and transaction information may be provided directly to the relevant payment provider so that the payment can be authorised and processed securely.

Payment providers may process personal data as an independent controller for certain purposes. Their processing of your information will also be subject to their own privacy notices and applicable data protection requirements.

9. DELIVERY & FULFILMENT PROVIDERS

We may share the information necessary to fulfil and deliver your order with warehouse, fulfilment, logistics and delivery providers.

This may include your name, delivery address, telephone number, email address, order details and other information reasonably required to process, track or deliver your order.

Orders may be processed or dispatched from different fulfilment locations depending on stock availability and operational requirements.

10. INTERNATIONAL TRANSFERS

Some of the organisations that provide services to Us may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally, We will take appropriate steps to ensure that the transfer complies with applicable UK data protection law. Depending on the destination and circumstances, this may include relying on UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

11. DATA SECURITY

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, accidental loss or destruction.

Access to personal data is limited to employees, contractors and service providers who have a legitimate business need to access it and who are subject to appropriate obligations concerning confidentiality and data protection.

Although We take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders and meet legal, regulatory, tax, accounting and reporting requirements.

When determining an appropriate retention period, We consider the amount, nature and sensitivity of the information, the purposes for which it is processed, applicable legal requirements and the potential risks associated with unauthorised use or disclosure.

Different types of information may therefore be retained for different periods.

Where appropriate, We may anonymise information so that it can no longer be associated with you. We may use anonymised information for statistical or analytical purposes without further notice to you.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and subject to applicable data protection law, you may have the right to:

  • request access to the personal data We hold about you;
  • request correction of inaccurate or incomplete personal data;
  • request erasure of your personal data in certain circumstances;
  • object to processing of your personal data in certain circumstances;
  • request restriction of the processing of your personal data;
  • request transfer of certain personal data to you or another organisation where the right to data portability applies; and
  • withdraw consent at any time where We rely on consent as the lawful basis for processing.

If you wish to exercise any of these rights, please contact Us at [email protected].

No fee normally required

You will not normally have to pay a fee to exercise your data protection rights. However, where permitted by law, We may charge a reasonable fee or refuse to comply with a request if it is manifestly unfounded or excessive.

Verifying your identity

We may need to request information from you to confirm your identity before responding to a request. This is a security measure designed to ensure that personal data is not disclosed to someone who is not entitled to receive it.

Response times

We aim to respond to valid data protection requests within one month. In certain circumstances, including where a request is particularly complex or multiple requests have been made, the law may permit Us additional time. Where this applies, We will inform you.

14. YOUR RIGHT TO COMPLAIN

If you have concerns about how We handle your personal data, please contact Us so that We have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

15. THIRD-PARTY LINKS

Our Website may contain links to websites operated by third parties.

When you follow a link to another website, that website may collect and process information about you independently from Us. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to Our Website, business practices, technology or legal and regulatory requirements.

Any updated version will be published on this page. Where appropriate, We may also notify you of significant changes by email or through a notice on Our Website.

17. CONTACT US

If you have any questions about this Privacy Policy, the personal information We hold about you or how We use your information, please contact:

Data Protection
Total Body Care
Wispville Limited
Unit 26/4 Silicon Centre
Wadsworth Road
Perivale
Middlesex
UB6 7JZ
United Kingdom

Email: [email protected]